Our Policy
Due to hygiene and safety reasons, opened or used cosmetic and fragrance products cannot be returned.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
Resolution
Once your request has been reviewed, we will offer an appropriate solution, including a replacement or refund where applicable.
Shipping Costs
Shipping costs are non-refundable unless the error was made by MAISON SÉMA.