FAQ

Frequently Asked Questions

Shipping

We offer standard and express shipping options. Standard shipping takes 5-7 business days, while express shipping arrives within 2-3 business days.
Yes, we ship to most countries worldwide. International shipping times vary by destination, typically 7-14 business days.
Once your order ships, you'll receive a tracking number via email. You can use this to monitor your package's journey.

Returns & Refunds

We accept returns within 30 days of purchase. Items must be unused and in their original packaging.
Refunds are processed within 5-7 business days after we receive your return. The funds will appear in your account within 3-5 business days.
Yes, we offer exchanges for different sizes or scents. Please contact our customer service team to arrange an exchange.

Products

Our fragrances are crafted with a blend of natural and high-quality synthetic ingredients to ensure longevity and complexity.
Our Eau de Parfum formulations typically last 6-8 hours on the skin, depending on skin type and environmental conditions.
Yes, we offer discovery sets with sample sizes of our signature fragrances, perfect for finding your favorite scent.

Contact

You can reach our customer service team via email or through our contact form. We respond within 24 hours during business days.
Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM CET.
Currently, we operate exclusively online to bring you the best prices and widest selection of our luxury fragrances.